Kitson P. Kelly

CV/Résumé

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Experienced leader who delivers technology management that meets the needs of the business. Focus on delivering solutions that solve business problems effectively. Recently experienced in leading edge OTT media operators as well as having a background in business-to-business and large-scale contact centre technology.
  • Strong and diverse technical experience
  • Experience with diverse sourcing models
  • Direct, forthright and accountable
  • Capable business acumen with understanding from marketing, sales, operations, innovation and delivery
  • Able to identify and grow talent
Right to WorkUnited States (US Citizen/Passport)
United Kingdom/EEA (UK Citizen/Passport)

Professional Experience

Head of TechnologyNOW TVLondon, UKSeptember 2013 - Present
Lead technology for the fastest growing OTT video streaming service in the UK. As part of Sky Plc., NOW TV has gained success in getting non-pay TV customers to pay for TV. Having the biggest and best pay TV content in the UK has meant that NOW TV has had to have a diverse distribution as well as the ability to meet the scalability demands of the customers.
  • Oversaw an over 10 fold increase in customers
  • Responsible for the whole gamut of technology, from client application to customer management systems, to eCommerce
  • Led teams innovating in solving technology challenges that had never been encountered before
  • Launched clients on new eight devices
  • Enabled delivery of consumer electronic devices via online and through a retail supply chain
  • Directly responsible for a department of 110 and over £10m annual budget
Head of TechnologySky BusinessLivingston, Scotland, UKMay 2010 - August 2013
Lead technology fort the business-to-business division of Sky, supplying Sky and The Cloud WiFi to tens of thousands of locations across the UK and ROI.
  • Delivered the multi-million pound CRM replacement programme
  • Integrated the Cloud WiFi provisioning and management into CRM systems
  • Transitioned from 160 contact-led department delivering a programme to a 70 person efficient perm BAU department over 2 years
DirectorAsseverate Services LimitedLondon, UKOctober 2009 - May 2010
An independent contractor, focusing on call centre technology. Led the technical architecture and operations activities to stabilise the contact centre technology for a large client while assisting in charting a course to return the solution to BAU operations.
Practice Solution ArchitectDimension DataLondon, UKDecember 2006 - October 2009
Led architecture and solution design for engagements in the UK around call centre technology. Focused on large-scale VoIP contact centres and self-service speech recognition technology.
  • Architected the largest VoIP contact centre at the time around 7k users over 8 locations
  • Provided thought leadership and consulting in contact centre technology in Europe, South Africa and Australia in addition to the UK
  • Architected and led delivery of a speech-recognition voice self service solution
  • Led technical conversations between Cisco and Genesys about integration of their VoIP products
Senior Principal ConsultanteLoyalty (now Teletech)Lake Forest, IL, USAJanuary 1998 - September 2006
Consultant and architect providing services in the call centre technology arena. Focused on large scale, global solutions for large enterprises.
  • Assignments globally, including Hong Kong, Germany, Ireland, UK and France
  • Led relationship for key suppliers and vendors
  • Clients in media, insurance, finance, healthcare, communications and service sectors
Other professional experience to January 1998 available upon request.

Education

Glendale Community CollegeGlendale, AZ, USASeptember 1992 - June 1993
Non-degree attendance for an academic year at a community college.
Cactus High SchoolGlendale, AZ, USAAugust 1987 - June 1991
High School Diploma
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