|Experienced leader who delivers technology management that meets the needs of the business. Focus on delivering solutions that solve business problems effectively. Recently experienced in leading edge OTT media operators as well as having a background in business-to-business and large-scale contact centre technology.|
|Right to Work||United States (US Citizen/Passport)|
United Kingdom/EEA (UK Citizen/Passport)
|Head of Technology||NOW TV||London, UK||September 2013 - Present|
Lead technology for the fastest growing OTT video streaming service in the UK. As part of Sky Plc., NOW TV has gained success in getting non-pay TV customers to pay for TV. Having the biggest and best pay TV content in the UK has meant that NOW TV has had to have a diverse distribution as well as the ability to meet the scalability demands of the customers.
|Head of Technology||Sky Business||Livingston, Scotland, UK||May 2010 - August 2013|
Lead technology fort the business-to-business division of Sky, supplying Sky and The Cloud WiFi to tens of thousands of locations across the UK and ROI.
|Director||Asseverate Services Limited||London, UK||October 2009 - May 2010|
An independent contractor, focusing on call centre technology. Led the technical architecture and operations activities to stabilise the contact centre technology for a large client while assisting in charting a course to return the solution to BAU operations.
|Practice Solution Architect||Dimension Data||London, UK||December 2006 - October 2009|
Led architecture and solution design for engagements in the UK around call centre technology. Focused on large-scale VoIP contact centres and self-service speech recognition technology.
|Senior Principal Consultant||eLoyalty (now Teletech)||Lake Forest, IL, USA||January 1998 - September 2006|
Consultant and architect providing services in the call centre technology arena. Focused on large scale, global solutions for large enterprises.
Other professional experience to January 1998 available upon request.
|Glendale Community College||Glendale, AZ, USA||September 1992 - June 1993|
|Non-degree attendance for an academic year at a community college.|
|Cactus High School||Glendale, AZ, USA||August 1987 - June 1991|
|High School Diploma|